Our practice

Paddington Medical Centre front window

We are highly experienced Specialist General Practitioners, offering individualised quality care. We undertake ongoing education & quality assurance and are fully AGPAL accredited, after rigorous external assessment.

Hours & Appointments

Weekdays 9am - 1pm & 2pm - 6pm  (7.45am Mon-Wed )
Saturdays 9am - 1pm

We are an appointment only practice, but will do our utmost to see you at short notice in urgent situations, especially for sick children. Pre-work/school appointments are available Mon-Wed.

Please let the receptionist know if you require a longer consultation. The receptionist may ask about your needs, not to invade your privacy but to allow for better allocation of time. Please call ahead to check we are running on time  and let us know if you cant make your appointment. Cancellation fees may apply if less than 24 hours notice is given for missed appointments.

Telephone Calls

To avoid disturbing other patients a message will be taken and your call returned usually at the end of the session. Emergency calls are put through immediately. Often a consultation may be more appropriate .

Test Results

We aim to notify urgent results by telephone or via our no-reply email service. We will advise if an appointment is needed. Please collect your xray films. Uncollected xrays are archived after 2 months and an hourly fee then applies to retrieve them.

Billing

We are a private billing practice. Fees vary with time and complexity and are paid at time of consultation. Please ask reception for current information. We can lodge your online medicare claim where possible. We accept most cards, (not Diners or Amex).  A fee applies for repeat referrals, prescriptions etc written outside of a consultation. Most pathology and imaging is bulkbilled.

Home visits

For existing local area only patients, medically unable to attend or physically access the surgery, home visits can be booked at the discretion of the treating doctor.

After Hours Care

For urgent attention at night and on weekends please call our deputising service on 1300 729 749 to arrange a visit. In the event of an emergency please ring the emergency number 000.

Feedback

We welcome your compliments, feedback and suggestions, in writing please, to your doctor or their colleague if the circumstances require. In NSW the Healthcare Complaints Commission tel 1800 043 159 is always available to help with serious issues that cannot be resolved within the practice.

**Thanks to everyone who participated in our recent feedback survey as we work through your suggestions**


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